Refund & Return Policy
At Lukroop, we strive to deliver high-quality products to our customers. Since our products are made-to-order, please read our policy carefully.
Returns
We only accept returns under the following conditions:
- The product is damaged or defective
- You received the wrong item
To request a return, you must contact us within 48 hours of delivery with proof (photos/videos).
Non-Returnable Items
We do not accept returns in the following cases:
- Wrong size ordered by the customer
- Change of mind after purchase
- Slight color variation (due to screen differences)
Refunds
Once your return request is approved:
- Refund will be processed within 5–7 business days
- The amount will be credited to your original payment method
Replacement
Instead of a refund, we may offer a free replacement for:
- Damaged products
- Incorrect items delivered
Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order
- After that, cancellation is not possible as the product goes into production
Contact Us
For any issues, contact us at:
📧 support@lukroop.com